RETURNS, EXCHANGES, CANCELLATIONS & FAULTY GOODS
Your statutory rights and other information.
Because we offer free delivery on orders over £50 (£2.50 under £50) to UK addresses and minimal postage charges to other destinations, we are unable to supply a free return option, unless goods are defective, or we have made an error in dispatch. We are, however, happy to advise you on what we believe to be the most economical method of return. For further information email us at firstname.lastname@example.org.
Every item has been carefully chosen to provide you with the highest standards of quality. If you are not entirely satisfied you can return your selection to us within 28 days of receipt for a full refund of the purchase price or exchange. This does not affect your statutory rights.
Ensure you clearly label your parcel and advise us that you are planning to return an item. Please email email@example.com to let us know that you intend to return an item. Include the order number and your reason for returning the item. Also remember to place a copy of the email or a returns slip inside the parcel.
Please allow up to 2 weeks once you have sent your parcel for the refund to be credited. If you are having an item repaired, or replaced, see the procedure below.
Online Shirt Shop LTD
10 Gymnastum Street
CHRISTMAS EXTENDED RETURNS POLICY
For items purchased as Christmas presents, we have extended the returns period to 26th January 2019 for items purchased from 13th November 2018 to 24th December 2018.
RETURN POSTAGE & PACKING COSTS
Please note that you are liable for the cost and safe return of your purchase, in the event that the item you are returning is non-defective. Should a product be faulty, or incorrect, please email us at firstname.lastname@example.org and we will either advise you how to return your goods, or arrange for a collection to be made. Either way there will be no cost to you, as where appropriate we will refund postage charges. Please use original packaging for returns, securely seal and label. Enclose your order reference and contact details. Also, please email us to say the goods are being returned.
EXCHANGES & FAULTY GOODS
We are happy to exchange any item. Please contact us via email and explain the nature of the problem. On receipt of the unwanted item, we will send a replacement out, subject to availability. If the item was incorrectly dispatched by us, we will cover all transit costs, this also applies to the replacement of faulty goods. If you were in error when ordering, we will send a replacement item at no charge, but you will be liable for the return postage and insurance (if applicable).
CANCELLATION PRIOR TO DISPATCH OF GOODS
We are happy to cancel your order immediately on the receipt of an email confirming your request. Subject to the goods not being dispatched, we will immediately refund your payment. Refunds can take up to 3 working days depending on card issuer to credit your account.
CANCELLATION AFTER DISPATCH OF GOODS
Your rights under the Consumer Contracts Regulations 2013. Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it. If you exercise your right to cancel, the goods must be immediately returned to us, unused, and at your own cost. Our 28 day return policy actually extends the statutory period.
Contact us via email at email@example.com and we will try to get back to you within 24 hours.