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DELIVERY INFORMATION

 

Seidensticker Direct offer FREE EXPRESS DELIVERY on ALL UK (including the Channel Islands) orders valued at £50 or more. Orders below £50 will attract a £2.50 Postage and Packing Charge.   

If for any reason the item you have ordered is not in stock, we will e-mail or telephone you to let you know when you can expect to receive your purchase.

 

Dispatch & Delivery Times

We endeavour to get your order to you as quickly as we can, at no cost to you, or at a minimal charge. Normally the delivery services we use provide prompt delivery of 1-2 working days.

Orders placed before 3pm normally are sent on that day, or first trading day after Sunday closing. However, on odd occasions the payment clearing centre will hold up payments to us, whilst they are completing security checks. Unfortunately, these checks are beyond our control and are designed to protect both us and the consumer. In these circumstances, dispatch may be delayed until the next day.

Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.

 

Europe & the Rest of the World

Channel Islands - Free delivery on orders valued at £50 or more. Orders below £50 will attract a £2.50 Postage and Packing Charge. 

European countries - Postage will be calculated at the checkout, prior to purchase. If you wish to cancel the order at this point, there will be no charge made to your card.

Rest of the world - Postage will be calculated at the checkout, prior to purchase. If you wish to cancel the order at this point, there will be no charge made to your card.

What Countries do we ship to? - We send parcels to most countries. There are some countries we do not ship to; in these cases, it will not be possible place an order.

 

VAT Receipts & VAT Orders

All our orders are dispatched with VAT receipts.

Customers ordering from outside the European Union will receive a VAT reduction on their order at the current UK VAT rate. This is automatically applied at the checkout once you have confirmed your delivery details. If our system does not pick this up automatically, you can still proceed with your order and we will refund the VAT via your payment method manually. In this event, please contact info@seidenstickerdirect.com stating your order number.

Please note you may have to pay local taxes and duties that apply to your country on delivery, if you are not in the European Union.

Do you have any other questions?

Contact us via email at info@seidenstickerdirect.comYou can also write to:

Customer Services
Online Shirt Shop LTD
Unit 1, 10 Gymnasium Street 
Ipswich
Suffolk
IP1 3NX