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Contact Us

We're here to help. Contact us by email or call us between 9am - 6pm Tuesday - Saturday.

info@seidenstickerdirect.com +44 (0) 1473 298950

Orders

    The Express Delivery service we use normally provides a prompt delivery of 1-2 working days. Please note that we are closed on Sunday’s and Monday’s, therefore orders placed on these days will not be dispatched until Tuesday. You can email us at info@seidenstickerdirect.com should you require any further assistance.

    Please enter the promotional code on the basket page and click "apply". If you have any problems, please contact us on 01473 298950 or drop us an email at info@seidenstickerdirect.com.

    Please send us an email at info@seidenstickerdirect.com with your order number and let us know which item is missing. Alternatively, if you would prefer to speak to us, just give us a call on 01473 298950. We thrive on customer service and will do our very best to sort out any problems you may have.

    Please accept our apologies for the mistake. Please call us on 01473 298950 or send an email to info@seidenstickerdirect.com with your order number and explain the problem. We will endeavour to have the correct item sent out to you as soon as possible.

    If you are experiencing technical problems on our website, please drop us an email at info@seidenstickerdirect.com. We will endeavour to fix the issue as swiftly as possible.

Delivery

    The Express Delivery service we use normally provides a prompt delivery of 1-2 working days. Please note that we are closed on Sundays and Mondays, therefore orders placed on these days will not be dispatched until Tuesday. Please note we are closed on Sunday and Monday, therefore orders placed on these days will not be dispatched until Tuesday. For full details, please see our Delivery Information page.

    We ship to most countries, and the list can be found in Checkout. For shipping costs, please see our Delivery Information page.

    Yes. We understand that not everyone can be at home all the time, so you can choose to have your parcel delivered to another address, including a work address. This can be entered during the checkout process.

    All orders placed before 3pm will be dispatched on the same day. However, please note we are closed on Sundays and Mondays, therefore orders placed on these days will not be dispatched until Tuesday. Full delivery details can be found on our Delivery Information page.

Returns & Refunds

    Every item has been carefully chosen to provide you with the highest standards of quality. If you are not entirely satisfied you can return the unused product to us within 28 days of receipt for an exchange or refund.

    Christmas Extended Returns Policy
    For items purchased as Christmas presents, we have extended the returns period to 26th January 2019 for items purchased from 13th November 2018 to 24th December 2018.This does not affect your statutory rights. Please view our full Returns policy here.

    We do our utmost to ensure every item has been carefully chosen to provide you with the highest standards of quality. However, if an item does arrive faulty or damaged, please contact us via phone on 01473 298950 or email at info@seidenstickerdirect.com with your order number and explain the nature of the problem. On receipt of the unwanted item, we will send a replacement out, subject to availability. If the item is faulty or was incorrectly dispatched by us, we will cover all transit costs. If you were in error when ordering, we will send a replacement item at no charge, but you will be liable for the return postage and insurance (if applicable). When returning your item, please remember to place a copy of the email or returns slip inside the parcel. Please allow up to 2 weeks once you have sent your parcel for the refund to be credited. Our full returns, exchanges and cancellations policy can be found here.

    Please email us at info@seidenstickerdirect.com and include your order number and reason for returning the item. Please note that you are liable for the cost and safe return of your purchase unless the item is faulty. Remember to place a copy of the email or the returns slip inside the parcel and return all items to: Online Shirt Shop LTD, Unit 1, 10 Gymnastium Street, Ipswich, Suffolk, England, IP1 3NX. Our full Returns policy can be found here.

    Once we have received the item you have returned to us, please allow 2-3 days for the refund to be credited back to you. Please see our Returns & Refunds Policy for full information.

    Unless the item is faulty, you will be liable for the cost and safe return of your purchase. Please follow our Returns process to return your items.

    If you are not entirely satisfied you can return the unused product to us within 28 days of receipt for an exchange or refund. This does not affect your statutory rights. For further information, please view our Returns policy.

Payments

    We accept all major debit and credit cards including Visa, Mastercard and Maestro. We also accept Paypal payments.

    For payments made by all major credit and debit cards, your payment is processed by us at the point the goods have been dispatched. With respect to payments made by Paypal, payment is processed at the point the order is confirmed.

Services

    Yes. Please email us at info@seidenstickerdirect.com with the product code and name of the item you’re interested in and we’ll let you know as soon as the item is back in stock. Alternatively, if you’d prefer to speak to us, please call us on 01473 298950.

    To create an account and be able to view your orders, please register with your contact details and a password. You can also sign up to our newsletter and be amongst the first to hear about exclusive offers, events and new arrivals.

    For a perfect fit, please refer to our size guide here.